Call Centre Agent

Salary: Basic + Commission & Possible overtime

Benefits After Probation(3 Months):

Experience & Essential Skills:

Call Centre experience, Outbound and Inbound- Minimum 3 Years
Collections – negotiations.
Good people skills and the ability to engage professionally with distressed debtors.
Good understanding of the collections process from beginning to end.
Excellent communication skills, verbal and written.
Active Listening & Probing Skills.
Well-developed negotiation skills.
Good computer navigation skills.
Apply the correct approach that will result in the best possible outcome (persuasive).
Ability to absorb pressure well.

Job Requirements/Objectives:

Matric Certificate
Target driven and highly competitive.
Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
Achieve the required monthly Quality assurance rating.
Achieve the required monthly team target..
Educate debtor on consequences of non-payment.
Continuously develop personal skill that will improve capability to add value to the business.
Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
Able to work from home if and when required.
Accurate and comprehensive recording of all debtor interaction and matter events.
Always maintain debtor information in a current state and adhere to protection of personal information.
Clear and professional communication with all stakeholders.

Behavioural Competencies:

Able to plan and organize effectively.
Has a well-developed problem solving capability.
Ability to constructively manage conflict and disputes.
Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits.
Fast learner, adaptable to constant change.
Self-motivated.
Professional always, adhere to dress code and company policies.