Call Centre Agent

Salary: Basic + Commission & Possible overtime

Benefits After Probation(3 Months):

  • Business RA Contributions
  • Business will Cover 50% of the Hospital/Medical Aid Contributions
  • Uncapped Commission Structure
  • Exciting Incentives

Experience & Essential Skills:

  • Call Centre experience, Outbound and Inbound- Minimum 3 Years
  • Collections – negotiations.
  • Good people skills and the ability to engage professionally with distressed debtors.
  • Good understanding of the collections process from beginning to end.
  • Excellent communication skills, verbal and written.
  • Active Listening & Probing Skills.
  • Well-developed negotiation skills.
  • Good computer navigation skills.
  • Apply the correct approach that will result in the best possible outcome (persuasive).
  • Ability to absorb pressure well.

Job Requirements/Objectives:

  • Matric Certificate
  • Target driven and highly competitive.
  • Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
  • Achieve the required monthly Quality assurance rating.
  • Achieve the required monthly team target..
  • Educate debtor on consequences of non-payment.
  • Continuously develop personal skill that will improve capability to add value to the business.
  • Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
  • Able to work from home if and when required.
  • Accurate and comprehensive recording of all debtor interaction and matter events.
  • Always maintain debtor information in a current state and adhere to protection of personal information.
  • Clear and professional communication with all stakeholders.

Behavioural Competencies:

  • Able to plan and organize effectively.
  • Has a well-developed problem solving capability.
  • Ability to constructively manage conflict and disputes.
  • Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits.
  • Fast learner, adaptable to constant change.
  • Self-motivated.
  • Professional always, adhere to dress code and company policies.

Email CVS to :